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What's New?

Seanet is always working on ways to improve our service. If you would like to make a suggestion or comment, you may email us at comments@seanet.com. Here are some of our more recent changes:

New Email Server!

We have completed migrating email accounts to the new server.  This has gone very well.

If you are experiencing any issues with email, please contact technical support.

F.A.Q.

How Spam system works now.

We have modernized the spam system and improved it so that you can better control your email.  If you login to the webmail system, you will now see a Spam folder.  Any email determined to be spam, based on filters, will be delivered to this folder on webmail.  The Spam system now "tags" messages with a score of *'s the more * (stars) the more likely the message is spam.  There is a loose default rule that will move any message that scores 10 *'s to the Spam folder on webmail.  All other email will remain in your Inbox.  

**Note** any email address in your Webmail Address book will be white listed and considered NOT spam.

Setting Stronger Spam Filters in local email program

If you do NOT use webmail, then we recommend setting up a Spam rule in your client.  There is a header in all emails with the number of *'s to rate the message.  You can add a filter in your email client to filter messages with say 5 *'s and send them to your clients Junk folder.  The Header that you would filter on is:  X-GUM-MailScanner-SpamScore

Disable the 'default' spam rule

To STOP the default rule of 10 *'s, you must set a rule in the Webmail system.  This rule must be the last rule, to stop the system from passing the email to the system rule that is not listed.
The rule is:
Condition:  All Messages
Action:  Keep Message
Additional Actions:  STOP
Here is a screen shot to see this rule.
Now all of your email will be delivered to your Inbox, your email program can download them and the rule you set in your email client can filter the spam to your junk folder.

Stronger spam filter for Webmail

For Webmail there is a filter section under Options menu that allows you to put in any filter rule you would like.  If you want a more aggressive Spam filter, you can add a rule here that can filter any email with a score of 5 *'s to also go to your Spam folder. We consider 5 *'s to be a good aggressive filter, but may catch more legitimate email.
Here is a screen shot to see this rule.

Email forwarding options

There are two options for forwarding email.  
Options 1:  under 'Options', 'Mail Forwarding'
For this option, you can put in one or more email addresses you would like ALL email forward to.  You can also choose to KEEP a copy of the message in your INBOX.  The KEEP option puts a copy of all messages in your INBOX including spam, then passes the messages to any FILTER rules setup.  This can create copies of messages in both the INBOX and other folders.

Option 2:  under 'Options', 'Message Filters'
For this option, you would create a rule that matched all mail and Redirect it to another email, you can still choose to keep a copy in the INBOX.  If you follow the example above and have a more aggressive spam filter, this Redirect rule can be placed below the spam rule so that you won't get forward the spam.


Seanet Internet Services
PO Box 2228
Seattle, WA 98111
Seanet Support Hours
8 AM - 8 PM Monday - Friday
10 AM - 5 PM Weekends - Holidays
206.343.7828
1.800.9.SEANET
(1.800.973.2638)