BARRACUDA -vs- VIRCOM SPAMFILTER FAQ
Last updated: 08/11/2006

Back by popular demand!

Q: Why is Seanet switching back to Vircom from the Barracuda?”
A: Barracuda failed to live up to it's expectations and our customers demanded we put Vircom back in place. Though the Barracuda is a great solution for some companies, it was not able to compete with the 4 years of training we have given to our Vircom server.

Q. What about quarantine reports?
A. Quarantine reports are available with Vircom and look much like the reports Barracuda produced. Customers should e-mail spamfilter@seanet.com to request a daily quarantine report be produced for their e-mail address. Quarantine reports are sent out between 3am and 6am every morning. Seanet Support can also add quarantine reports for any @seanet.com e-mail address over the phone. All other domains including @premier1.net, @ncia.com and @hurricane.net will need to be processed by spamfilter@seanet.com.

Q. What about the web interface?
A. Vircom's web interface has left much to be desired. However we will be working closely with Vircom to resolve the issues we have with their web interface. Hopefully we will have a working model soon, but unfortunately we have no ETA at this time until they can identify what is causing the interface not to work properly.

Q. What about mail that was quarantined on the Barracuda before it went down?
A. Barracuda Networks is currently restoring our server from backup and recovering data. There is no ETA on when they will complete the restoration and there is no way for us to retrieve any mail from the server until that happens. Customers should be advised to have e-mails from August 1st until August 8th, 2006 resent whenever possible. Once the Barracuda server is back up we will attempt to send all recovered data through the Vircom filter to be processed as new e-mail.

Q. What should I do if my question about the spam filter was not answered here?
A. You should e-mail support@seanet.com with your question. We will try and update this FAQ as questions are asked to get as much information out to our customers as possible!